Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Chain Atlas platform ("Platform"), operated by TAMTRADETAM S.R.L. ("Company", "we", "us", or "our"). By registering an account, subscribing to any plan, or otherwise accessing the Platform, you ("User", "you") agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use the Platform.

These Terms constitute a legally binding agreement between you and TAMTRADETAM S.R.L. and apply to all users of the Platform, including brand owners, distributors, retail buyers, and any other participants in the Chain Atlas ecosystem. We reserve the right to update these Terms at any time, and continued use of the Platform following any such update constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

"Platform" refers to the Chain Atlas web application, including all features, tools, dashboards, pavilion pages, and associated services accessible at chain-atlas.com.

"User" refers to any individual or legal entity that accesses or uses the Platform, whether as a Brand Owner, Distributor, Retail Buyer, or in any other capacity.

"Brand Owner" refers to a company or individual that registers on the Platform to exhibit their brand, products, and distribution policies to potential partners.

"Distributor" refers to a company or individual that registers on the Platform to present their distribution capabilities and seek brand partnerships.

"Retail Buyer" refers to a company or individual that accesses the Platform to discover brands and distributors for procurement or sourcing purposes.

"Pavilion" refers to a dedicated public profile page on the Platform that showcases a Brand Owner's or Distributor's company information, products, and partnership opportunities.

"Subscription Plan" refers to a paid tier of access to Platform features, as described in Section 7.

"Content" refers to any information, data, text, images, logos, descriptions, or other materials submitted to or published on the Platform by Users.

The Platform is operated by:

TAMTRADETAM S.R.L. Tax Identification Number (CUI): 53297663 Trade Registry Number: J2026002747004 Registered Address: Str. Furnaliștilor, Nr. 4, Bl. D1, Sc. 1, Ap. 2, 800629 Galați, Romania

For all legal, contractual, and compliance matters, TAMTRADETAM S.R.L. is the data controller and service provider under these Terms. The Company is incorporated and operates under the laws of Romania and the European Union.

Chain Atlas is a B2B SaaS marketplace platform designed to connect brand owners, distributors, and retail buyers within a structured, application-based ecosystem. The Platform enables brand owners to exhibit their products and distribution policies, distributors to showcase their logistics capabilities and geographic coverage, and retail buyers to discover and evaluate potential partners.

Key features of the Platform include company Pavilion pages, a discovery and search hub, partnership application workflows, subscription-based access tiers, and administrative tools for account management. The Platform operates on an application-based entry model, meaning that access to certain features and the ability to establish connections is subject to review and approval processes designed to maintain the quality and integrity of the ecosystem.

To register and use the Platform, you must be a legal entity or an individual acting in a professional business capacity, and you must be at least 18 years of age. By creating an account, you represent and warrant that all information you provide is accurate, current, and complete, and that you have the authority to bind any company or organisation on whose behalf you are registering.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. The Company reserves the right to suspend or terminate accounts that are found to contain false, misleading, or fraudulent information, or that are used in violation of these Terms.

Each user account is personal and non-transferable. You may not share your account credentials with third parties or allow others to access the Platform using your account.

You agree to use the Platform solely for lawful, professional business purposes and in accordance with these Terms. You must not use the Platform to transmit, publish, or distribute any content that is unlawful, defamatory, fraudulent, misleading, or that infringes the intellectual property rights of any third party.

Prohibited activities include, but are not limited to: attempting to gain unauthorised access to any part of the Platform or its infrastructure; scraping, harvesting, or systematically extracting data from the Platform without prior written consent; impersonating any person or entity; using the Platform to send unsolicited commercial communications; and engaging in any activity that disrupts or interferes with the normal operation of the Platform.

The Company reserves the right to investigate and take appropriate legal and technical action against any User who violates these acceptable use provisions, including suspension or termination of the User's account and, where applicable, reporting to law enforcement authorities.

Access to certain features of the Platform is subject to the purchase of a Subscription Plan. The available plans, their features, and their pricing are described on the Platform's pricing and registration pages. By subscribing to a plan, you agree to pay the applicable fees in accordance with the billing terms presented at the time of purchase.

All payments are processed securely through Stripe, a third-party payment processor. By providing your payment information, you authorise the Company to charge the applicable fees to your payment method. Subscription fees are non-refundable except where required by applicable law or as expressly stated in a separate refund policy.

The Company commits that, at minimum, the features described in the subscribed plan at the time of purchase will be delivered throughout the subscription period. Subscriptions are activated upon successful payment confirmation and remain active for the duration of the billing period selected. The Company reserves the right to modify pricing for future subscription periods, with reasonable advance notice provided to existing subscribers.

In the event of non-payment or payment failure, the Company reserves the right to suspend access to paid features until outstanding amounts are settled.

The Company provides customer support to all registered Users. Support is available via written communication (email or in-platform messaging) for Users on standard subscription plans. Live support channels are available exclusively to Users on premium subscription plans, as specified in the plan descriptions.

The Company commits to responding to all support requests within 24 hours on business days. Response times may be extended during public holidays or periods of exceptionally high demand, in which case Users will be notified of any delays. Support is provided in English and Romanian.

The Company does not guarantee 100% platform uptime but will make reasonable commercial efforts to maintain availability and minimise service interruptions. Scheduled maintenance will be communicated in advance where practicable.

Chain Atlas is an actively developing platform. The Company is committed to continuous improvement of the Platform's features, infrastructure, and user experience. As a result, certain features may be modified, enhanced, or replaced over time, and new features may be introduced without prior notice.

While the Company commits to delivering, at minimum, the features described in each subscription plan at the time of purchase, Users acknowledge that the Platform is in an active development phase and that the overall feature set may evolve. The Company will not reduce or remove core plan features without providing reasonable notice and, where applicable, a proportionate remedy to affected subscribers.

Users are encouraged to provide feedback and report issues through the available support channels. The Company values user input as a key driver of platform development.

All intellectual property rights in the Platform, including but not limited to its software, design, architecture, trademarks, logos, and proprietary content, are owned by or licensed to TAMTRADETAM S.R.L. Nothing in these Terms grants you any right, title, or interest in the Platform's intellectual property beyond the limited licence to use the Platform in accordance with these Terms.

You retain ownership of all Content you submit to the Platform. By submitting Content, you grant the Company a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute your Content solely for the purpose of operating and promoting the Platform. This licence terminates upon deletion of your Content or closure of your account, subject to any retention obligations under applicable law.

You must not copy, reproduce, modify, distribute, or create derivative works of any part of the Platform without the prior written consent of the Company.

You are solely responsible for the accuracy, completeness, and legality of all Content you submit to the Platform, including company profiles, product descriptions, logos, and any other materials published in your Pavilion or elsewhere on the Platform.

By submitting Content, you represent and warrant that you have all necessary rights and permissions to publish such Content, that it does not infringe any third-party intellectual property rights, and that it complies with all applicable laws and regulations. The Company reserves the right to review, moderate, and remove any Content that it determines, in its sole discretion, to be in violation of these Terms or applicable law.

The Company does not verify the accuracy of information provided by Users and accepts no liability for errors, omissions, or misrepresentations in User-submitted Content.

Chain Atlas is a facilitation platform. The Company's role is to provide the infrastructure and tools that enable brand owners, distributors, and retail buyers to discover and connect with one another. The Company is not a party to any agreement, transaction, or partnership that may result from connections made through the Platform.

The Company does not guarantee that any connection, partnership application, or business introduction made through the Platform will result in a successful transaction, partnership, or any other commercial outcome. Users engage with one another entirely at their own risk and are solely responsible for conducting their own due diligence before entering into any business relationship.

The Company expressly disclaims any liability for the conduct, representations, or actions of any User, or for the quality, legality, or suitability of any products or services offered by Users through the Platform.

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational damage, even if the Company has been advised of the possibility of such damages.

The Company's total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total subscription fees paid by you to the Company in the twelve months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

The Platform integrates with third-party services, including but not limited to Stripe for payment processing, Manus for platform infrastructure and authentication, and mapping and analytics providers. Your use of these third-party services is subject to their respective terms of service and privacy policies, which are independent of these Terms.

The Company is not responsible for the availability, accuracy, or performance of any third-party service, and shall not be liable for any loss or damage arising from your use of or reliance on such services. Links to third-party websites or services provided on the Platform are for convenience only and do not constitute an endorsement by the Company.

The Company reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, if it determines that you have violated these Terms, engaged in fraudulent or abusive conduct, or if required to do so by applicable law or regulatory authority.

You may close your account at any time by contacting the Company's support team. Upon termination, your right to access the Platform ceases immediately. The Company may retain certain data as required by applicable law or for legitimate business purposes, in accordance with its Privacy Policy.

Termination of your account does not relieve you of any payment obligations that accrued prior to termination. Provisions of these Terms that by their nature should survive termination shall continue to apply.

The Company processes personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and applicable Romanian data protection law. TAMTRADETAM S.R.L. acts as the data controller for personal data collected through the Platform.

Personal data collected through the Platform is used solely for the purposes of operating the Platform, managing user accounts, processing payments, providing customer support, and improving the Platform's services. The Company does not sell personal data to third parties.

Users have the right to access, rectify, erase, restrict processing of, and port their personal data, as well as the right to object to processing, in accordance with the GDPR. To exercise these rights, Users may contact the Company at the address provided in Section 19. For full details of how personal data is collected, used, and protected, please refer to the Company's Privacy Policy, which forms part of the agreement between you and the Company.

The Company reserves the right to amend these Terms at any time. When material changes are made, the Company will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by notifying registered Users via email or in-platform notification. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms.

If you do not agree to the revised Terms, you must discontinue your use of the Platform and, if applicable, cancel your subscription before the changes take effect.

These Terms are governed by and construed in accordance with the laws of Romania and, where applicable, the laws of the European Union. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of Galați, Romania.

Notwithstanding the foregoing, the Company reserves the right to seek injunctive or other equitable relief in any jurisdiction to protect its intellectual property rights or confidential information. Users who are consumers resident in the European Union may also have the right to refer disputes to their local consumer protection authority or to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For any questions, concerns, or requests relating to these Terms, data protection, or your use of the Platform, please contact us at:

TAMTRADETAM S.R.L. Str. Furnaliștilor, Nr. 4, Bl. D1, Sc. 1, Ap. 2 800629 Galați, Romania

Email: [email protected] Platform: chain-atlas.com

Support requests submitted through the Platform will be acknowledged within 24 hours on business days. For data protection enquiries, please reference "GDPR Request" in your communication.